Programs & Services

At 416 we believe that recovery is a personal, unique process of changing one’s own life in terms of one’s attitudes, values, feelings, goals, skills and roles.  Our person-centred and recovery-oriented programs and services focus on the notion that individuals can manage many aspects of their own lives and that with the right supports, people can lead satisfying, hopeful and contributing lives.

The following is an outline of the array of programs and services we offer here at 416:

Change Room: Life Skills Training & Speaker Series

The Change Room is a free workshop and lecture series open to all members of the public. The events pertain to various topics on health and wellness. Our intention is twofold, to reduce the heavy stigma associated with mental health and substance use in order to increase the accessibility of services. With this program we seek to educate service users, service providers and community members on new and “alternative” therapies, as well as provide a venue for networking and collaboration.

Thank you for your past participation and ongoing interest in the Change Room.  Currently, we are not having any events over the next few months, but we will be sure to keep our website updated for any future events.


Health Care Services

416 also offers a medical component to both agency members and other local residents. The team includes:

  • 2 Family Physicians two half days per week
  • 1 Chiropodist – 2 hours per month
  • 1 Chinese Medicine Practitioner – 1 morning per month
  • 1 Staff Nurse Practitioner and one part-time Registered Nurse
  • 1 Psychiatrist providing staff with support and guidance for one session per month

Our nursing staff and our Outreach Case Manager work with many of the clinic’s aging women with a focus on home visits, senior health concerns, money management, end of life care and other services for those unable to come into the Drop In program or meet with other case management staff.

Clinic appointments can be made by calling the main number to speak with the nursing staff and may then be put on a wait list.

Drop In Services

416 Community Support for Women is open seven days a week from 8:30 am to 4:30 pm, Monday to Friday, and from 8:30 am to 2:00 pm on Saturday and Sunday. Breakfast is from 8:30 – 10:00 am. Lunch is served from 12 – 1:30 pm.

We provide drop in supports and crisis services to some of Toronto’s most vulnerable women each day. We are dedicated to providing a safe, healing and respectful environment for women to thrive in their lives and have the opportunity to hope, dream and work toward a better future.

Our Drop In service provides an array of supports and programs to meet daily basic needs such as our meal program, making friendly contacts or to connect with staff to arrange for access to our medical clinic and/or our mental health and addiction case management staff.

Our food programs are very popular, serving delicious and nutritious meals for breakfast and lunch each day, as well as a weekly food bank (intake required). Wednesdays at 416 are known as Wellness Wednesdays, where acu-detox, meditation, and yoga are offered as mental health and addiction therapy alternatives. We also have an array of social recreational programming, such as knitting, beading, creative expression art group and embroidery groups that meet each week.

Check out our monthly calendar of activities and events:  416 LOFT Drop in Calendar – APRIL 2018

Case Management Services

When working with people, staff strive to ensure that the individual remains in charge of her situation. Staff recognize and acknowledge that women have the ability to be independent and honour and encourage mutual respect at all times. The central issue in the provision of supports, is to appreciate the need for people to have control over the resolution and outcome of their situation. While keeping in mind the risk involved to the women and others around them, staff work with people to help them restore their sense of control over their lives so that they can maintain their desired independence. At 416 we demonstrate hope, care and concern in all that we do.

  • Mental Health Case Management

Staff tailor supports to individual need by linking clients to various community support services including housing, financial management, employment and other essential needs.

  • Addiction Case Management

This Outreach Service offers supports using an individualized model for women dealing with both mental health and substance abuse concerns.